Purpose: An organization should have a clear idea why it needs ITAM software and the objectives it hopes to accomplish by going digital in its asset management. If possible, management should set up meetings with all relevant IT departments to get their opinions.

Cost: When an organization has identified software packages that meet its objectives and expectations, the next step is to compare prices against its budget. Understanding what each package offers and does not offer at the price may be helpful. Consider taking advantage of a free trial period before deciding to buy.

Technical support: Organizations should choose a software provider that offers technical support whenever needed. This support can come in the form of a self-service platform, an online community of users, in-app or web chat with a bot, phone support or chat with a customer care assistant on social media.

Reviews and ratings: Reading reviews of current and past users of a software package on third-party sites (e.g., app stores and software rating agencies) can help an organization make a good choice.