
What is ISO standards for ITAM
The International Standards Organization (ISO) has established an official set of standards for ITAM. This family of standards, ISO 19770, consists of five major parts and was updated in 2017. Below are the five parts and what they entail, as encapsulated by Freshservice.
- ISO/IEC 19770-1. A process framework that outlines best practices for ITAM in an organization. It provides organizations a way to prove that they’re performing ITAM per the standards that satisfy corporate governance requirements and support IT service management activities.
- ISO/IEC 19770-2. A data standard for software identification tags. This enables organizations to identify software deployed on a given device.
- ISO/IEC 19770-3. A data standard for detailing the entitlements and rights associated with a piece of software and the method for measuring license or entitlement consumption.
- ISO/IEC 19770-4. A measurement standard that allows for standardized reporting of resource utilization. This standard is especially important when managing complex data center licenses and cloud-based software and hardware.
- ISO/IEC 19770-5. Provides an overview of the ISO-defined ITAM standards and associated vocabulary.