Purpose: An organization should have a clear idea why it needs ITAM software and the objectives it hopes to accomplish by going digital in its asset management. If possible, management should set up meetings with all relevant IT departments to get their opinions. Cost: When an organization has identified software packages that meet its objectives […]
While IT asset management is about managing IT assets throughout their lifecycles, IT service management (ITSM) is about managing and delivering IT services. IT service management is the process of managing IT services in an organization. It includes many components, from planning and implementing IT services to monitoring and auditing them to make sure they […]
Every IT asset has a finite lifecycle. IT asset management (ITAM) is about managing an asset’s lifecycle to ensure maximum productivity. While each organization may define unique lifecycle stages, an IT asset lifecycle generally includes the following stages: Planning: This involves making decisions about assets needed by an organization, their intended use and how to […]
An IT asset is classified as any company-owned information, system or hardware used in business activities. The IT asset management process typically involves gathering a detailed inventory of an organization's hardware, software and network assets and then making informed business decisions about IT-related purchases and redistribution. An information technology (IT) asset is any piece of […]
IT asset management (ITAM) is the end-to-end tracking and management of IT assets to ensure that every asset is properly used,maintained, upgraded and disposed of at the end of its lifecycle. IT asset management (ITAM) is a set of business practices that combines financial, inventory and contractual functions to optimize spending and support lifecycle management […]
Efficient IT asset management (ITAM) can help an organization make better business decisions. Some of the key benefits include the following: Centralized asset database/inventory: Assets are difficult to manage when they are tracked in different places. Inaccuracy and disorder may set in, leading to inefficiency and poor business decisions. Having a single source of truth […]
The International Standards Organization (ISO) has established an official set of standards for ITAM. This family of standards, ISO 19770, consists of five major parts and was updated in 2017. Below are the five parts and what they entail, as encapsulated by Freshservice. ISO/IEC 19770-1. A process framework that outlines best practices for ITAM in […]
The IT asset management (ITAM) process usually involves the following steps: Asset identification: The first step in IT asset management is to create a detailed inventory of all IT assets. This enables easy identification and ensures that redundant assets are optimized for greater efficiency. Tracking: This involves using an ITAM tool or system to continuously […]
As an organization’s IT assets grow, managing them via manual, paper-based or spreadsheet systems becomes cumbersome. IT asset management (ITAM) software is a centralized application used for asset lifecycle management and tracking. IT Asset Management Software is a program that manages and monitors the IT assets found in a network. With the help of IT […]