Hardware Asset Management (HAM)

Govern assets with prescriptive workflows and a native CMDB, from a single data platform.

One platform for enterprise automation

Track and manage the lifecycle of your hardware assets, both physical and consumable. Simplify with cross-enterprise, streamline tasks and automate essential processes and run them from the Now Platform, a single system of action for the enterprise.

Featured apps and capabilities for Hardware Asset Management

HAM includes key applications and capabilities that can scale with you as your needs change.

Hardware Asset Workspace 

Drive asset management productivity in a purpose-built workspace.

Hardware Normalization

Standardize asset data by manufacturer name, model name, and model number.

Asset Lifecycle Automation

Speed service delivery with processes and tasks for the entire lifecycle.

Return Merchandise Authorization

Automate RMA processes for products to be returned, replaced, or repaired.

Asset Onboarding and Offboarding

Drive asset management productivity in a purpose-built workspace.

Asset Management Executive Dashboard

Drive asset management productivity in a purpose-built workspace.

Do more with Hardware Asset Management

Combine HAM with other products and apps to create a powerhouse technology platform. See and manage assets throughout the hardware lifecycle, optimize technology spend and mitigate risk.

Explore further

Dive into overview articles on a variety of topics related to HAM.

Benefits

See and manage assets throughout the hardware lifecycle with Hardware Asset Management.

Simplify with one platform 

Govern all your hardware assets enterprise-wide on a single system of action. Use leading-practice workflows to proactively feed the business with critical data.

Increase asset visibility

Improve visibility with real-time awareness of location, status, and condition of assets. Enhance your workflows and improve user experiences and results.

Reduce technology risk and cost

Get insights to help minimize waste and strategize for asset refreshes. Align hardware investments to business outcomes and mitigate technology risks.

Automate lifecycles

Improve efficiencies and simplify every stage of the asset lifecycle with prescriptive workflows and tasks. Normalize hardware to maintain a clean CMDB.

Built on the Now Platform

Hardware Asset Management includes AI-powered platform capabilities so you can reduce costs while delivering frictionless customer service. Transform your business with a single, unifying platform for the enterprise.

One platform to make work flow

Now Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.

Single data model

Align digital products and service delivery to your business strategy. See and manage assets with prescriptive workflows and a native CMDB.

Modern mobile experiences

Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Get answers and get things done across all departments.

Workflow automation

Build, monitor, and optimize highly efficient no-code automated workflows.

Certified Integrations

HAM seamlessly integrates with remote desktop support products, authentication software, and productivity tools.

Import SCCM data into CMDB for detailed hardware inventory tracking

Import SCCM data into CMDB for detailed hardware inventory tracking

Import SCCM data into CMDB for detailed hardware inventory tracking

Import SCCM data into CMDB for detailed hardware inventory tracking

What You Get

Hardware Asset Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.

Package

Scroll down to see a sample of the apps and capabilities that make up the Hardware Asset Management professional package. 

Hardware Asset Management Professional

For growing businesses that need to create impact with confidence.

Hardware Asset Workspace
Hardware Normalization
Asset Lifecycle Automation
Return Merchandise Authorization
Asset Reservations
Asset Onboarding and Offboarding
Asset Management Executive Dashboard
Contract and Renewal Management
Pallets for Inventory
Asset Total Cost of Ownership
Mobile Asset Receiving

 Look who’s winning with ITAM Edutceh

 Key features for Hardware Asset Management

Hardware Asset Workspace 

Drive asset management productivity in a purpose-built workspace.

Hardware Normalization

Standardize asset data by manufacturer name, model name, and model number.